Support

If you are upgrading to silo Pro:

1. It may take a few minutes for the upgrade to sync with the Watch. To make this quicker, simply restart your Watch.

If you're having other trouble with silo, try the following:

1. Delete silo app from iPhone
2. Make sure it’s also removed on Watch
3. Restart iPhone
4. Restart WATCH
5. Install silo from App Store again (link here)
6. Install silo on WATCH (from iPhone's Watch App)—it may take a minute to show up on watch
7. Open SILO app on iPhone, and Allow Notifications (if not prompted, got to Settings > Notifications > SILO)
8. This typically works, when done in that order

If the above does not work, consider the following tips:

1. Make sure you are on the latest versions of iOS, watchOS, and SILO
2. Force quit silo. To force quit an WATCH app: hold the Dock button until power-off menu appears, then hold down the Crown
3. Be sure Notifications are Allowed: from iPhone go to Settings -> SILO -> Notifications -> turn on allow notifications. From the Watch app, go to Notifications -> SILO switch on. Also, scroll down and switch ON again to mirror alerts from iPhone
4. If your WATCH is loose on your wrist, it may accidentally lock (you may see a blue lock symbol on the top the of watch screen). When it's locked, notifications cannot go through
5. SILO will not work if iPhone/Watch is in "Do Not Disturb" mode—(it will work in Airplane Mode)
6. Consider increasing Haptic Strength: from WATCH go to Settings -> Sounds & Haptics -> increase Haptic Strength. Or turn on "Prominent Haptics" for an extra tap
7. If you are using Bluetooth headphones via WATCH during a session, it could suppress the haptics.
8. As a last resort, you may have to do a Restore and Backup of your WATCH
9. If you still have trouble, please reach out: contact@silofocus.com